たかまつう

CONDITIONS
CONDITIONS

Chapter I General Provisions

Range of application

Article 1

  1. The contract concerning an organized tour for which the Company enters into with a traveler (hereinafter referred to as “organized tour contract”) shall be governed by the provisions of these General Terms and Conditions of Carriage. The contract for an organized tour (hereinafter referred to as “contract for an organized tour”) shall be in accordance with the provisions of these general terms and conditions. Matters not stipulated in these General Terms and Conditions shall be in accordance with laws and regulations or generally established customs.
  2. If the Company enters into a special agreement in writing that is not contrary to laws and regulations and is not detrimental to the traveler, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

Definition of Terms

Article 2

  1. “Advertised tour” as used in these Conditions of Carriage means a tour for which the Company has prepared in advance a tour plan for the purpose of soliciting travelers that specifies the destination and itinerary of the tour, the details of transportation or accommodation services to be provided to the traveler, and the amount of the tour fee to be paid by the traveler to the Company, and which is implemented in accordance with such plan. 
  2. “Domestic trip” as used in these Conditions of Carriage shall mean a trip within Japan only, and “Overseas trip” shall mean a trip other than a domestic trip.
  3. The term “correspondence contract” as used in this Part means a contract for an arranged tour which the Company concludes with a cardholder of a credit card company with which the Company is in partnership (hereinafter referred to as “Partner Company”) by accepting an application through the Internet. 3. The term “correspondence contract” as used herein shall mean an arranged tour contract concluded between the Company and the cardholders of the affiliated credit card companies (hereinafter referred to as “the Alliance Companies”) upon application made via the Internet, whereby the Company shall settle the claims or obligations pertaining to the tour fee, etc. based on the arranged tour contract that the Company has against the traveler after the date when such claims or obligations should be performed in accordance with the card membership agreement of the Alliance Companies provided separately. (2) “Contract for an arranged package tour” means an arranged package tour contract under which the traveler agrees in advance to pay the tour fee, etc. under the said arranged package tour contract by the method specified in Article 12, paragraph 2, the second sentence of Article 16, paragraph 1, and Article 19, paragraph 2, after the date on which the said claim or obligation is to be fulfilled.
  4. “Notice of Electronic Acceptance” in this Section means a notice of acceptance of an application for a contract, which is sent by a method using information and telecommunications technology through a telecommunications line connecting a computer, facsimile machine, telex or telephone used by the Company or a company selling tour packages on behalf of the Company (hereinafter referred to as “computer, etc.”) and a computer, etc. used by the traveler. (2) “Information Communication Technology” means a method of transmitting information through a telecommunication line connecting a computer, facsimile machine, telex, or telephone (hereinafter referred to as “Computer, etc.”) used by the Company or a company selling the tour on behalf of the Company and a computer, etc. used by the traveler.
  5. “Card Usage Date” as used in these Conditions of Carriage means the date on which the traveler or the Company is to perform payment or refund obligations for the tour fee, etc. based on an arranged tour contract.

Contents of Travel Contract

Article 3

Under the contract for an organized tour, the Company shall arrange and manage the itinerary so that the traveler may receive transportation, accommodation, and other services related to the tour (hereinafter referred to as “tour services”) provided by a transportation or accommodation agency, etc., in accordance with the itinerary determined by the Company. The Company shall arrange and manage the itinerary so that the traveler may receive transportation, accommodation and other services (hereinafter referred to as “tour services”) provided by transportation and accommodation agencies, etc., in accordance with the itinerary specified by the Company.

agent

Article 4

In executing an arranged tour contract, the Company may have other travel agencies, persons engaged in making arrangements, or other assistants acting on its behalf, make all or part of the arrangements in Japan or outside of Japan.

Chapter II Conclusion of Contract

Application for a contract

Article 5

  1. A traveler who wishes to apply for an arranged tour contract with the Company shall fill in the prescribed items on an application form prescribed by the Company (hereinafter referred to as “Application Form”) and submit it to the Company together with an application fee in an amount to be separately determined by the Company. The traveler who wishes to apply for an arranged tour contract with the Company shall fill in the prescribed items on the application form (hereinafter referred to as “application form”) and submit it to the Company together with an application fee in the amount separately determined by the Company.
  2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a correspondence contract with the Company shall notify the Company of the name of the organized tour, the trip start date, membership number and other matters (hereinafter referred to as “membership number, etc.” in the following article) for which he/she intends to apply. 
  3. The application fee under Paragraph 1 shall be treated as part of the tour fee, cancellation fee or penalty fee.
  4. travelers who require special consideration for participation in the tour should notify the Company at the time of application for the contract. In this case, the Company will comply with the request to the extent possible.
  5. the cost of any special measures taken by the Company for the traveler based on the request in the preceding paragraph shall be borne by the traveler.

Reservations by phone, etc.

Article 6

  1. the Company shall accept reservations for organized tour contracts by telephone, mail, facsimile or other means of communication. In this case, the contract is not concluded at the time of reservation, and the traveler must submit an application form and application fee to the Company or notify the Company of his/her membership number, etc. as specified in paragraph 1 or 2 of the preceding article within the period specified by the Company after the Company notifies the traveler that the reservation has been accepted.
  2. when the application form and application fee have been submitted or the membership number, etc. have been notified in accordance with the preceding paragraph, the order of conclusion of the offered tour contract shall be in accordance with the order of acceptance of said reservation.
  3. If the traveler does not submit the application fee or notify the Company of his/her membership number, etc. within the period specified in Paragraph 1, the Company shall treat the reservation as not having been made.

Refusal to enter into a contract

Article 7

In the following cases, the Company may refuse to conclude a contract for an organized tour.
I. The Participating Tourist does not meet the gender, age, qualifications, skills, or other conditions of the Participating Tourist as specified in advance by the Company; ii.
ii. When the number of applicants reaches the expected number of travelers to be accepted.
iii. When the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group activities.
iv. When it is necessary for the Company’s business.
V. When the traveler intends to conclude a correspondence contract and the traveler is unable to settle all or part of the obligations pertaining to the tour price, etc. in accordance with the credit card terms and conditions of the Alliance Partner. When a correspondence contract is to be concluded and the credit card held by the traveler is invalid, etc., and the traveler is unable to settle all or part of the obligations pertaining to the tour price, etc., in accordance with the credit card membership agreement of the Alliance Partner; or

Time of conclusion of contract

Article 8

  1. The tour contract shall be concluded when the Company accepts the conclusion of the contract and accepts the application fee as set forth in Article 5, paragraph 1.
  2. Notwithstanding the provisions of the preceding paragraph, a correspondence contract shall be deemed to be concluded when the Company issues a notice of acceptance of the conclusion of the contract. However, in the event that the Company issues an electronic acceptance notice for the said contract, the contract shall be deemed to be concluded when the said notice reaches the traveler.

Delivery of Contract Documents

Article 9

  1. promptly after the conclusion of the contract as stipulated in the preceding article, the Company shall deliver to the traveler a document (hereinafter referred to as the “Contract Document”) describing the tour itinerary, contents of tour services, tour fee and other tour conditions, and the Company’s responsibilities. The Company shall deliver to the traveler a document (hereinafter referred to as the “Contract Document”) describing the itinerary, contents of tour services, tour fee and other tour conditions, and the Company’s responsibilities.
  2. The scope of tour services that the Company is obligated to arrange and manage the itinerary under an arranged tour contract shall be as described in the contract document set forth in the preceding paragraph.

definite document

Article 10

  1. If the contract document set forth in paragraph (1) of the preceding Article is unable to describe the confirmed itinerary and the names of transportation and accommodation facilities, the Company shall, in the said contract document, list the names of the accommodation facilities to be used and the transportation facilities that are important in terms of representation in a limited manner, and shall notify the Participant of such confirmed conditions by the date set forth in the said contract document up to the day before the trip start date (or, if the application for the tour contract is made on or after the seventh day counting from the day before the trip start date, the date of the trip start). The Company shall, after delivery of said contract document, deliver to the Participant a document (hereinafter referred to as the “Finalized Document”) describing the finalized conditions of the tour by the date specified in said contract document up to the day before the commencement of the tour (or the commencement date of the tour if the application for the recruitment-type tour contract is made on or after the seventh day counting from the day before the commencement date of the tour). The Company will deliver a document stating the finalized status of the tour (hereinafter referred to as the “Finalized Document”) by the date specified in such contract document.
  2. In the case of the preceding paragraph, if the Company receives an inquiry from a traveler who wishes to confirm the status of arrangements, the Company shall respond promptly and appropriately even before the delivery of the definitive tour document.
  3. in the event that the Company delivers the definitive tour document set forth in Paragraph 1, the scope of the tour services for which the Company is obligated to arrange and manage the itinerary pursuant to Paragraph 2 of the preceding Article shall be specified in the said definitive tour document.

How to use information and communication technology

Article 11

  1. with the prior consent of the traveler, the Company shall, in lieu of delivering to the traveler a document describing the itinerary, contents of tour services, tour fee and other tour conditions and the Company’s responsibilities when concluding an arranged tour contract, a contract document or a definitive document, deliver to the traveler a document that describes the matters to be described in said document (hereinafter in this Article referred to as “Matters to be Described”) by means of information and communication technology. (hereinafter in this Article referred to as the “Matters to be Stated in the Document”). (2) When the Company has provided the matters to be described in the relevant document (hereinafter in this Article referred to as the “Matters to be Stated”) by means of information and communication technology instead of delivering a document containing matters concerning the Company’s liability, the Company shall confirm that the Matters to be stated in the relevant document have been recorded in a file in the telecommunication equipment used by the traveler.
  2. In the case of the preceding paragraph, if the telecommunications equipment used by the traveler is not equipped with a file for recording the information, the Company shall record the information in a file provided in the telecommunications equipment used by the Company (limited to a file exclusively for the use of the said traveler), and confirm that the traveler has read the information.

Tour Price

Article 12

  1. The traveler shall pay to the Company the tour fee in the amount stated in the contract document by the date stated in the contract document up to the commencement date of the tour.
  2. When a correspondence contract is concluded, the Company will accept payment of the tour fee for the amount stated in the contract document without the traveler’s signature on the prescribed slip by using a credit card issued by a partner company. The date of use of the card shall be the date of conclusion of the travel contract.

Chapter III Modification of Contracts

Change of contract

Article 13

In the event of a natural disaster, war, riot, suspension of travel services by transportation or accommodation agencies, orders by government authorities, provision of transportation services not in accordance with the original operation plan, or other reasons beyond the Company’s control, if the Company is compelled to do so in order to ensure the safe and smooth implementation of the tour, the Company shall promptly inform the traveler in advance of such reasons and explain the cause and effect of such reasons. In the event that the Company is unable to provide transportation services or other reasons beyond its control, the Company may, if necessary, promptly explain to the traveler in advance the reasons for such unforeseeable circumstances and the causal relationship between such reasons and the travel itinerary, tour service details, and other details of the tour contract (hereinafter referred to as “contract details”).
However, in case of emergency, if it is unavoidable, we will explain after the change.

Change in the amount of the tour fee

Article 14

  1. if the fares and charges applicable to the transportation facilities to be used for the tour (hereinafter in this Article referred to as “Applicable Fares and Charges”) shall increase or decrease significantly beyond the Applicable Fares and Charges which have been publicly announced as valid at the time of solicitation for the tour, due to significant changes in economic conditions, etc. In the event that, due to significant changes in economic conditions, etc., the applicable fares and charges (hereinafter referred to as “Applicable Fares and Charges” in this Article) for the transportation facilities to be used in the operation of an arranged tour are substantially increased or decreased beyond the extent normally expected in comparison with the Applicable Fares and Charges in effect at the time of the announcement of the tour, the Company may, to the extent of such increase or decrease, increase or decrease the amount of the tour fee. The Company may increase or decrease the amount of the tour fee to the extent of such increase or decrease.
  2. In the event that the Company increases the tour fee pursuant to the preceding paragraph, the Company shall notify the traveler to that effect prior to the fifteenth (15th) day prior to the commencement of the tour.
  3. When the applicable fares and charges are reduced as provided in paragraph (1) above, the Company shall reduce the tour fee by the amount of such reduction as provided in the same paragraph.
  4. In the event that a change in the contract pursuant to the preceding Article causes a decrease or increase in the expenses required for the implementation of the tour (including cancellation fees, penalty fees and other expenses already paid or to be paid for the tour services not provided due to such change in the contract), the Company shall, in accordance with the provisions of the preceding Article, pay such decrease or increase in such expenses to the transportation and accommodation agency, etc. (i) if the expenses required for the implementation of the trip are reduced or increased (except when the increase in expenses is due to a shortage of seats, rooms or other facilities of the transportation or accommodation agency, etc., even though such transportation or accommodation agency, etc., is providing the relevant trip service; or ), the amount of the tour fee may be changed to that extent at the time of such change in the contract.
  5. In the event that the Company has stated in the contract document that the tour fee varies depending on the number of persons using transportation and accommodation facilities, etc., if the number of persons using such facilities changes due to reasons not attributable to the Company after the conclusion of the recruitment-type tour contract, the Company may change the amount of the tour fee as stated in the contract document.

Alternation of travelers

Article 15

  1. a traveler who has concluded an arranged tour contract with the Company may assign his/her contractual position to a third party with the Company’s approval.
  2. When the traveler wishes to request the Company’s approval as provided in the preceding paragraph, he/she shall fill in the prescribed items on the form prescribed by the Company and submit it to the Company together with the prescribed fee in the prescribed amount.
  3. The transfer of the contractual status under paragraph (1) shall take effect upon approval by the Company, and the third party who has transferred the status under the tour contract shall thereafter succeed to all the rights and obligations of the traveler with respect to said recruitment-type organized tour contract.

Chapter IV Cancellation of Contract

Traveller's right to cancel

Article 16

  1. The traveler may cancel the contract of the arranged tour at any time by paying the cancellation fee specified in Appended Table 1 to the Company. In the case of cancellation of a correspondence contract, the Company shall accept payment of the cancellation fee without the traveler’s signature on the prescribed slip by the credit card of the Partner Company.
  2. Notwithstanding the provisions of the preceding paragraph, the traveler may cancel the recruitment-type tour contract without paying a cancellation fee prior to the commencement of the tour in the following cases
    I. When the contract has been changed by SOFTBANK TELECOM. (ii) When the contents of the contract have been changed by the Company; provided, however, that such change is limited to those listed in the upper column of Appended Table 2 or other material changes.
    ii. When the tour fee has been increased pursuant to the provisions of Article 14 paragraph (1).
    iii. In the event of a natural disaster, war, riot, suspension of provision of travel services by transportation or accommodation agency, order by government authorities, or other reasons that make or are extremely likely to make it impossible for the tour to be conducted safely and smoothly.
    iv. When the Company has not delivered the confirmed document to the traveler by the date set forth in Article 10 paragraph (1)
    v. When it becomes impossible for the Company to implement the tour in accordance with the tour itinerary described in the contract document due to reasons attributable to the Company
  3. If the traveler is unable to receive the tour services described in the contract document after the commencement of the tour for reasons not attributable to the traveler, or if the Company has informed the traveler to that effect, the traveler may cancel the contract for the portion of the tour services that the traveler is unable to receive without paying a cancellation fee, notwithstanding the provisions of paragraph (1). Notwithstanding the provisions of paragraph (1), the Participant may cancel the contract for the portion of the tour services that the Participant is unable to receive without paying a cancellation fee.
  4. In the case of the preceding paragraph, the Company shall refund to the Participant the amount of the tour fee pertaining to the portion of the tour services that the Participant is no longer able to receive. However, if the case in the preceding paragraph is not due to reasons attributable to the Company, the Company shall refund to the traveler the amount of the tour fee minus the amount of cancellation fee, penalty fee and other expenses already paid or to be paid for such tour services.

Our Right to Cancel, etc.-Cancellation before the Start of the Trip

Article 17

  1. In the following cases, the Company may cancel the contract for the organized tour prior to the start of the tour by explaining the reason to the traveler. In the event that the traveler has notified the Company in advance that he/she wishes to cancel the contract
    I. When it is found that the Participating Traveler does not meet the stated gender, age, qualifications, skills or other conditions of the Participating Traveler.
    ii. When the traveler is deemed to be unable to bear the said trip due to illness, absence of necessary caregivers, or other reasons.
    iii. When it is recognized that the traveler is likely to cause inconvenience to other travelers or interfere with the smooth implementation of the group tour.
    IV. When the traveler requests a burden exceeding a reasonable extent in connection with the contents of the contract.
    V. When the number of travelers does not reach the minimum number stated in the contract document. When the number of travelers does not reach the minimum number of participants stated in the contract document
    VI. When there is a significant risk that the necessary snowfall or other conditions of the trip for the purpose of skiing, which were clearly indicated at the time of conclusion of the contract, will not be fulfilled.
    VII. In the event of natural disaster, war, riot, suspension of transportation, accommodation or other travel services, order by government authorities or other reasons beyond the Company’s control that make it impossible or highly likely that the safe and smooth implementation of the tour according to the tour itinerary described in the contract document will be impossible.
    VIII. When a correspondence contract has been concluded and the credit card held by the traveler becomes invalid, etc., and the traveler is unable to settle all or part of the obligations pertaining to the tour price, etc., in accordance with the credit card membership agreement of the Alliance Partner.
  2. If the traveler fails to pay the tour fee by the date specified in the contract document under Article 12 paragraph (1), the Company shall deem that the traveler has cancelled the recruitment-type tour contract on the day following said date. In this case, the traveler shall pay to the Company a penalty fee equivalent to the cancellation fee set forth in paragraph 1 of the preceding Article.
  3. In the event that the Company intends to cancel the tour contract for a tour in the form of a sales-type tour for any of the reasons listed in paragraph (1), item (v), the Company shall notify the traveler of its intention to cancel the tour before the day that falls on the thirteenth day (third day for a one-day trip) for a domestic trip or the twenty-third day (thirtieth day for an overseas trip starting at the peak time specified in Appended Table 1) for an overseas trip, counting back from the day before the starting date of the trip. In the case of an overseas tour, the Company shall notify the traveler of the cancellation of the tour on or before the 23rd day (the 33rd day in the case of a one-day trip) prior to the commencement of the tour.

Our Right to Cancel - Cancellation after the Trip Commencement

Article 18

  1. In the following cases, the Company may cancel a part of the tour contract even after the tour has started, explaining the reason to the traveler.
    I. When the traveler is unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
    ii. When the traveler violates the Company’s instructions given by tour guides or other persons for the safe and smooth implementation of the tour, or disturbs the discipline of group activities by assaulting or threatening such persons or other accompanying travelers, thereby preventing the safe and smooth implementation of the said tour.
    iii. In the event of natural disaster, war, riot, suspension of services provided by transportation or accommodation facilities, orders by government authorities, or other reasons beyond the Company’s control, which make it impossible to continue the tour.
  2. When the Company cancels the recruitment-type tour contract pursuant to the provision of the preceding paragraph, the contractual relationship between the Company and the traveler shall be extinguished only for the future. In this case, the Company’s obligation concerning the tour services already provided to the traveler shall be deemed to have been effectively repaid.
  3. In the case of the preceding paragraph, the Company shall refund to the traveler the portion of the tour fee pertaining to the tour services which the traveler has not yet received, less the amount pertaining to cancellation fees, penalty fees and other expenses already paid or to be paid for said tour services. The amount of the refund shall be the amount pertaining to the portion of the travel services not provided.

Refund of trip fee

Article 19

  1. in the event that the tour fee has been reduced pursuant to the provisions of Article 14 paragraphs (3) through (5), or in the event that an organized tour contract has been cancelled pursuant to the provisions of the preceding three articles, if there is any amount to be refunded to the traveler, the Company shall refund the amount within 7 days from the day following the cancellation in the case of refund due to cancellation before the commencement of the tour, In the case of a refund due to a reduction or cancellation after the commencement of the tour, the amount shall be refunded to the traveler within 30 days from the day following the date of termination of the tour as stated in the contract document.
  2. In the event that the Company has concluded a correspondence contract with a traveler and the trip fee has been reduced pursuant to the provisions of Article 14 paragraphs (3) through (5) or the correspondence contract has been cancelled pursuant to the provisions of the preceding three articles, if there is any amount to be refunded to the traveler, the Company shall refund such amount to the traveler in accordance with the credit card terms of the Alliance Company. In such cases, the Company shall refund the amount to the traveler in accordance with the terms and conditions of the credit card membership of the Alliance Partner. In this case, we shall notify the traveler of the amount to be refunded within 7 days from the day following the cancellation in the case of refund due to cancellation before the start of the tour, or within 30 days from the day following the end of the tour as stated in the contract document in the case of refund due to reduction or cancellation after the start of the tour. The date of such notice to the traveler shall be the date of use of the credit card.
  3. The provisions of the preceding two paragraphs shall not preclude the traveler or the Company from exercising the right to claim damages pursuant to the provisions of Article 27 or Article 30 paragraph (1).

Arrangement for return after contract termination

Article 20

  1. when the Company cancels an arranged tour contract after the commencement of the tour pursuant to the provisions of Article 18 paragraph (1) item (i) or (iii), the Company shall, at the request of the traveler, undertake to arrange for the travel services necessary for the traveler to return to the place of departure of said tour.
  2. In the case of the preceding paragraph, the traveler shall bear all expenses required for the trip to return to the place of departure. 2.

Chapter V Groups and Group Contracts

Groups and Group Contracts

Article 21

  1. In the case of a contract for an organized package tour where multiple travelers participating in the same itinerary simultaneously appoint a responsible representative (hereinafter referred to as the “Contract Responsible Person”) and apply for the contract, the provisions of this chapter shall apply.

person in charge of contracts

Article 22

  1. except in cases where a special agreement has been concluded, the person responsible for the contract shall be deemed to have the authority to act as an agent for all travelers who are members of the group or groups (hereinafter referred to as “members”) in concluding the tour contract for the group or groups. Unless otherwise agreed, the person responsible for the contract shall be deemed to have the authority to act as an agent for the group or group of travelers (hereinafter referred to as “Constituents”), and all transactions related to travel services for such group or group shall be conducted with such person responsible for the contract.
  2. The person responsible for the contract must submit a list of constituents to the Company by the date determined by the Company.
  3. MHI shall not be liable for any debt or obligation that the Contracting Party now owes or may be expected to owe to the Constituent.
  4. In the event that the person responsible for the contract does not accompany the group/group, we will deem a member of the group/group appointed in advance by the person responsible for the contract to be the person responsible for the contract after the commencement of the tour.

Chapter VI. Trip management

Journey Management

Article 23

The Company shall make every effort to ensure the safe and smooth implementation of the tour by the traveler and shall perform the following services for the traveler. However, this shall not apply in cases where the Company has concluded a special agreement with the traveler that differs from the above.
i. When it is recognized that there is a possibility that the traveler may not be able to receive tour services during the tour, necessary measures shall be taken to ensure that the traveler will receive tour services in accordance with the tour contract for an organized tour.
ii. If, in spite of the measures set forth in the preceding item, the contents of the contract have to be changed, the travel agency shall make arrangements for alternative services. In this case, when changing the itinerary, the travel agency shall endeavor to make the changed itinerary conform to the purpose of the original itinerary, and when changing the contents of the tour services, the travel agency shall endeavor to make the changed tour services the same as the original tour services, etc. to minimize the changes in the contract contents. (2) The tour operator shall make every effort to minimize changes in the contents of the contract.

Our Instructions

Article 24

When acting in a group from the start of the tour until the end of the tour, the traveler must follow the instructions of the Company for the safe and smooth implementation of the tour.

Duties of attendants, etc.

Article 25

  1. the Company may, depending on the contents of the tour, have tour guides or other persons accompany the tour to perform all or part of the services listed in each item of Article 23 and any other services the Company deems necessary incidental to said organized tour.
  2. As a general rule, the hours for attendants and other persons to engage in the services set forth in the preceding paragraph shall be from 8:00 a.m. to 20:00 p.m.

safeguard

Article 26

When a traveler on a tour is deemed to be in need of protection due to illness or injury, etc., the Company may take necessary measures. In such cases, if such measures are not due to reasons attributable to the Company, the expenses required for such measures shall be borne by the traveler, and the traveler shall pay such expenses by the method designated by the Company by the date designated by the Company.

Chapter VII. Responsibility

Our Responsibility

Article 27

  1. if, in the performance of the tour contract, the Company or a person on whose behalf the Company has made arrangements pursuant to the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) has caused damage to the traveler, the Company shall be liable to compensate for such damage. (hereinafter referred to as the “arranger”) has intentionally or negligently caused damage to the traveler, the Company shall be liable to compensate the traveler for such damage. However, the Company shall be held liable to compensate for the damage only when the Company is notified of such damage within two (2) years from the day following the date of occurrence of such damage.
  2. If the traveler suffers damages due to natural disasters, war, riot, suspension of travel services by transportation or accommodation agencies, etc., orders by government authorities, or other reasons beyond the control of the Company or its agents, the Company shall not be liable to compensate for such damages, except in the case of the preceding paragraph.
  3. Notwithstanding the provisions of paragraph (1) of this Article, with respect to damage to baggage under paragraph (1) of this Article, if the Company is notified of such damage within 14 days in the case of domestic travel and within 21 days in the case of overseas travel, up to 150,000 yen per traveler (unless the damage was caused by the Company’s willful misconduct or gross negligence), the Company shall pay the amount of the damage to the traveler within 14 days of the date of such notification. (except in the case of willful misconduct or gross negligence on the part of the Company). The Company will compensate for damages up to 150,000 yen per traveler (except in the case of willful misconduct or gross negligence by the Company).

special compensation

Article 28

  1. regardless of whether or not the Company’s liability under paragraph 1 of the preceding Article arises, the Company shall pay compensation and visitation money in pre-determined amounts for certain damages incurred by the traveler in his/her life, body, or baggage while participating in the tour in accordance with the attached “Special Compensation Rules”.
  2. if the Company is liable for the damages set forth in the preceding paragraph in accordance with the provisions of paragraph 1 of the preceding Article, the compensation set forth in the preceding paragraph to be paid by the Company shall be deemed to be such compensation for damages to the extent of the amount of compensation for damages payable based on such liability.
  3. In the case prescribed in the preceding paragraph, the Company’s obligation to pay compensation pursuant to the provisions of paragraph (1) shall be reduced by an amount equivalent to the amount of compensation for damages (including compensation deemed to be compensation for damages pursuant to the provisions of the preceding paragraph) payable by the Company pursuant to the provisions of paragraph (1) of the preceding Article. In this case, the Company’s obligation to pay compensation pursuant to the preceding paragraph shall be reduced by the amount equivalent to the compensation for damages (including compensation deemed to be compensation for damages pursuant to the preceding paragraph) payable by the Company pursuant to paragraph 1 of the preceding Article.
  4. The tour for which a separate tour fee is charged and which is conducted by the Company for travelers who are currently participating in an organized tour by the Company shall be handled as part of the main organized tour contract.

Itinerary Guarantee

Article 29

  1. We will not be liable for any material changes to the contract listed in the upper column of Schedule 2 (except for changes listed in the following items (except for changes due to shortage of seats, rooms or other facilities of transportation/accommodation agencies, etc., even though such transportation/accommodation agencies, etc., are providing such travel services)). (excluding the case in which the tour fee is not refundable). In the event that the Company is unable to pay the compensation for a change in the tour fee, the Company will pay the compensation for a change in the tour fee multiplied by the rate shown in the lower column of the above table within 30 days from the day following the date of termination of the tour. However, this shall not apply if it is clear that the Company is liable for the said change in accordance with the provisions of Article 27 paragraph (1).
    I. Changes due to the following reasons
    a. Natural Disasters and Earth Changes
    b. disturbances
    c. Riot
    d. Orders of public offices
    e. Cancellation of provision of travel services by transportation, accommodation, etc.
    f. Provision of transportation services not in accordance with the original operation plan
    g. Measures necessary to ensure the life or physical safety of the trip participants
    ii. Changes pertaining to the portion of the tour contract cancelled in accordance with Articles 16 through 18
  2. The amount of compensation for change payable by the Company shall be limited to the amount obtained by multiplying the tour price by the rate determined by the Company, which shall be 15% or more of the tour price per arranged tour for one traveler. If the amount of the compensation for change to be paid to one traveler for an arranged tour is less than 1,000 yen, the Company shall not pay the compensation for change.
  3. If, after the Company has paid compensation for a change pursuant to the provisions of Paragraph 1, it becomes clear that the Company is liable for the said change pursuant to the provisions of Article 27, Paragraph 1, the traveler must return to the Company the compensation for the change pertaining to the said change. In this case, the Company will pay the balance after offsetting the amount of compensation for damages to be paid by the Company pursuant to the provisions of the same paragraph with the amount of compensation for the change to be returned by the traveler.

Traveler's Responsibility

Article 30

  1. If the Company suffers any damage due to the intentional or negligent act of the traveler, the said traveler shall compensate the Company for the damage.
  2. the traveler, when concluding an arranged tour contract, shall make use of the information provided by the Company and endeavor to understand the rights and obligations of the traveler and other details of the arranged tour contract.
  3. In order to ensure the smooth receipt of the tour services described in the contract document after the tour has commenced, if the traveler recognizes that tour services different from those described in the contract document have been provided, the traveler shall promptly notify the Company, the Company’s arrangement agent, or the relevant tour service provider thereof at the tour site.

Chapter VIII Guarantee Deposit for Billing and Payment Services

Guarantee Deposit for Lending Services

Article 31

  1. The Company is a guaranteed member of the Japan Association of Travel Agents (4-1-20 Toranomon, Minato-ku, Tokyo).
  2. The traveler or constituent who has concluded an arranged tour contract with the Company may be reimbursed for claims arising from the transaction up to 14,000,000 yen from the guarantee fund deposited by the Japan Association of Travel Agents as described in the preceding paragraph.
  3. In accordance with Article 22-10, Paragraph 1 of the Travel Agency Act, our company has paid the deposit for guarantee deposits to the Japan Association of Travel Agents, and therefore has not deposited any business guarantee deposits under Article 7, Paragraph 1 of the same Act.

Cancelation (Article 16(1))

I. Cancellation fee for domestic trips Cancellation fee for domestic travel

classification cancellation charge
(i) An offered tour contract other than those set forth in the following paragraph
(a) In the event of cancellation on or after the 20th day (the 10th day in the case of a one-day trip) counting back from the day before the trip start date (excluding the cases listed in (b) through (e) above) Within 20% of the tour fee
(b) In the event of cancellation on or after the seventh day counting back from the day before the trip start date (excluding the cases listed in (c) through (e) above) within 30% of the trip fee.
(c) Cancellation on the day before the trip start date: Within 40% of the trip fee
(d) In the event of cancellation on the day of the start of the trip (except for the cases listed in (e) above) Within 50% of the tour fee
(e) Cancellation or no-show after the start of the trip: Within 100% of the trip fee
(ii) An arranged tour contract using chartered vessels The cancellation charge shall be in accordance with the provisions of the cancellation charge for the vessel in question.
Remarks The amount of the cancellation fee will be clearly indicated in the contract document.

ii. Cancellation fee for overseas travel

classification cancellation charge
i.  An arranged tour contract (excluding a tour contract listed in the following paragraph) that uses an aircraft at the time of departure from or return to Japan
(a) When the trip is cancelled on or after the 40th day counting back from the day before the trip start date (excluding the cases listed in (b) through (d) above) in the case of a trip during the peak season Within 10% of the tour fee
(b) In the event of cancellation on or after the 30th day counting back from the day before the trip start date (excluding the cases listed in (c) and (d)) Within 20% of the tour fee
(c) In the event of cancellation on or after two days prior to the trip start date (except in the case of (d) above) Within 50% of the tour fee
(d) Cancellation or no-show after the start of the trip: Within 100% of the trip fee
ii.  An arranged tour contract using chartered aircraft
(a) In the event of cancellation on or after the 90th day counting back from the day before the trip start date (excluding the cases listed in (b) through (d) above) Within 20% of the tour fee
(b) In the event of cancellation on or after the 30th day counting back from the day before the trip start date (excluding the cases set forth in (c) and (d) above) 50% or less of the trip fee
(c) In the event of cancellation on or after the 20th day counting back from the day before the trip start date (excluding the case set forth in (d) above) within 80% of the trip fee.
(d) Cancellation or no-show on or after the third day prior to the trip start date: Within 100% of the trip fee
iii.  An arranged tour contract using a ship at the time of departure from Japan and at the time of return to home country The cancellation charge shall be in accordance with the provisions of the cancellation charge for the vessel in question.
Note: “Peak period” means December 20 through January 7, April 27 through May 6, and July 20 through August 31.
Remarks The amount of the cancellation fee will be clearly indicated in the contract document.

Appended Table 2 Compensation for Change (Re: Paragraph 1 of Article 29)

Changes requiring payment of compensation for change Rate per case (%)
Before the trip starts After the trip starts
(i) Change in the trip start date or trip end date specified in the contract document 1.5 3.0
(ii) Change in tourist attractions or tourist facilities (including restaurants) to be entered or other destinations of the trip as described in the contract document 1.0 2.0
(iii) Change to a lower class of transportation or facilities at a lower rate than that stated in the contract document (only if the total charges for the class and facilities after the change are lower than those stated in the contract document) 1.0 2.0
(iv) Change in the type of transportation or the name of the carrier stated in the contract document 1.0 2.0
(v) Change to a flight to a different airport within Japan from the airport at which the trip starts or ends as specified in the contract document 1.0 2.0
(vi) Change from a direct flight to a connecting flight or a via flight between Japan and another country as described in the contract document 1.0 2.0
(vii) Change in the type or name of accommodation described in the contract document 1.0 2.0
(viii) Changes in the type, facilities, scenery, or other room conditions of the accommodation facilities described in the contract document 1.0 2.0
(ix) Changes in matters described in the tour title in the Contract Document among the changes listed in each of the preceding items 2.5 5.0

Note 1: "Before the start of the tour" means that the change is notified to the traveler at least one day before the start of the tour, and "After the start of the tour" means that the change is notified to the traveler on or after the day of the start of the tour.
Note 2:In the event that a Confirmation Document has been issued, the term "Contract Document" shall be deemed to be replaced with "Confirmation Document" and this schedule shall apply. In this case, if there is any change between the contents of the Contract Document and the contents of the Confirmation Document or between the contents of the Confirmation Document and the contents of the tour services actually provided, each such change shall be treated as a single case.
Note 3: When the transportation pertaining to a change listed in item (iii) or (iv) involves the use of accommodations, it will be treated as one case per night.
Note 4: The change in the name of the company of the transportation service listed in item (iv) shall not apply when the change involves a change to a higher grade or higher equipment.
Note 5: Even if more than one change listed in item (iv) or (vii) or (viii) occurs within one boarding voyage or one overnight stay, it will be treated as one case per boarding voyage or one overnight stay.
Note 6: For changes listed in item (ix), the rates in items (i) through (viii) shall not apply, and the rates in item (ix) shall apply.